Headquarters and Service Battalion

Location

HQSVCBN, Camp Elmore, Norfolk, VA
(123 Mogadishu St, Norfolk, VA 23551)

Phone Number

757-445-0492

Monday - Friday

0730-1600

CHECK-IN PROCEDURES for ALL marines (PCS/PCA/temins/mrows orders)

Marines will check-in with the Inbound Branch immediately upon arrival.

Location: MARFORCOM IPAC
Inbound Section
Phone: 757-444-7831/0473
Information Services: Hampton Roads (usmc-mccs.org)

after hours check-in procedures

There is no after hours check in at MARFORCOM for weekends or holidays.
Personnel checking-in after hours will be required to report to the IPAC at 0800 the next business day to process the join audit and their travel claim.

REQUIRED DOCUMENTS

Marines checking in are required to bring service record, all orders, receipts and any other documents that are needed to update their record and complete a travel claim.

BILLETING INFORMATION

For personnel reporting prior to obtaining lodging other than Base Billeting (i.e. Navy Gateway Inns and Suites or Off-Base Lodging), a Certificate of Non-Availability must be obtained from Navy Hotels for TDY and Leisure Lodging -- Navy Gateway Inns & Suites (dodlodging.net). Main: (757) 394-9164 Ext. 0

OUTBOUND BRANCH (Main)

The Outbound Branch is responsible for issuing all orders for personnel executing a permanent change of station & permanent change of assignment orders.
The Outbound Branch also helps facilitate the separation process and issues all DD-214 & separation orders to Marines separating or retiring from the Marine Corps.

Points of Contact:
757-445-0423/0467
757-444-6848

PERMANENT CHANGE OF ASSIGNMENT (LOW-COST/NO COST)

All Marines are required to complete their Outbound Interview via Marine Online and report to IPAC Outbound with a command checkout sheet on the effective date of their orders. PCA orders are issued effective at 0800 and Marines MUST report to their new command ON THE SAME DAY no later than 1630. Orders will be issued on the effective date annotated on the Marines Outbound Interview.

PERMANENT CHANGE OF STATION (CONUS)

Permanent Change of Station Orders (PCSO) are issued to Marines executing orders to locations within the Continental United States. Marines are advised to utilize MOL OBI to ensure that PCSO requirements are met prior to their departure.

PERMANENT CHANGE OF STATION (OCONUS)

Permanent Change of Station Orders (PCSO) Outside the Continental United States (OCONUS) are issued to Marines exiting orders to locations outside of the Continental United States including Hawaii. Marines are advised to complete the overseas screening process as soon as orders are issued and to utilize the Orders Checklist to ensure that overseas requirements are met prior to their departure.

MOL OUTBOUND INTERVIEW PROCESS (OBI)

All Marines will submit their OBI NLT 60 days prior to their requested detach date.

SEPaRATIONS / RETIREMENTS

Officer Retirements: Fall on first day of the month requested.
Enlisted Retirements: Fall on the last day of the month requested.
Submission of the Appendix J: Obtained and completed via the Bn S-1
TRS: Contact the Unit Transition Coordinator for instructions to complete TRS.

RETIREMENTS AND TRANSFER TO FMCR PROCESS:

• Complete the Appendix J and submit via the Bn S-1 for approval. Once approved by CO, S-1 will submit to IPAC; IPAC Outbound section will run retirement on unit diary.
• If outside normal parameters 6-18 months; S-1 will forward the request to HQMC for determination.  If approved,  the member will be notified by the Outbound supervisor via email

ALL MARINES: 6-MONTHS PRIOR TO APPROVED EAS/ECC

• The outbound supervisor will send an email with a date/time for an appointment to come into the IPAC IOT discuss retirees plan (i.e. PTAD and terminal leave, ect). At this appointment, the member will be given a retirement checklist of things to accomplish prior to going on PTAD/Terminal leave.
• OBI will be available to Marines once the EAS/ECC posts in the system. Then the member can complete their OBI.
• Members OBI will be reviewed for accuracy by the outbound clerk and finalized. Once finalized, the outbound supervisor will review the OBI and certify.

TDRL / PDRL PROCESS:

• Marines that are approved for any type of disability retirement will be notified via email by IPAC outbound section upon approval from HQMC.
• Processing is the same as outlined in the “All Marines” section above.

RESIGNATION PROCESS:

• Request resignation through your chain of command via the Bn S-1. Once recommended by the CO; the resignation will be sent off via email to HQMC for approval.
• OBI will be available to Marine upon HQMC approval.
• Processing is the same as outlined in the “All Marines” section above.

TERA PROCESS:

• TERA packages are submitted via AA form and routed by the Bn S-1 to HQMC.
• Processing is the same as outlined in the “All Marines” section above.

IPAC Outbound Section Retirement Checklist
pdf

DD Form 2656, Data for Payment of Retired Personnel
form

The right of all Marine Corps members to directly communicate grievances to, or seek assistance from, their Commanding Officer(s) is established in U.S. Navy Regulations (Articles 0820c and 1151.1) and the Marine Corps Manual (par 805). This right is exercised through the formal process of Request Mast. 

Request Mast includes both the right of the member to personally talk to the Commanding Officer, normally in person, and the requirement that the Commanding Officer consider the matter and personally respond to the member requesting mast. 

Request Mast provides a member the opportunity to communicate not only with his or her immediate Commanding Officer, but also with any superior Commanding Officer in the chain of command up to and including the member's immediate Commanding General. Request Mast also provides Commanding Officers with firsthand knowledge of the morale and general welfare of the command. 

All Marine Corps members should first make every effort to address offending behavior directly with the party responsible, verbally or in writing. You can also discuss the matter with your immediate supervisor and request assistance. If you are unable to resolve the issue informally, you have the right to Request Mast. 

A Commanding Officer may deny a Request Mast application if there is another specific avenue of redress available to the member. The Commanding Officer should explain to the member why he/she denied the Request Mast application and, if appropriate, explain the procedure the member should follow to resolve the issue. 

The Commanding Officer may also require the member to go through the Chain of Command prior to approving Mast.

Generally, a military member can speak to their Commanding Officer about any subject; however, the member cannot use Request Mast for the following reasons:

• Request Mast should not be used as a means of attacking the proceedings, punishment, or findings and sentence resulting from a disciplinary action brought under the Uniform Code of Military Justice (UCMJ). 

• Request Mast may not be used to harass, avoid duty, or intentionally interfere with the Commanding Officer's ability to carry out the functions and mission of the command.

• Request Mast cannot be used if the member is being processed for involuntary separation or if the subject of the complaint is an ongoing Article 138, UCMJ, or Article 1150, Navy Regulations.

Complete the Request Mast Application form (NAVMC 11296 Rev 5-19) and submit it through the chain of command to the Commanding Officer. For any questions or required assistance, you can also contact the HQSVCBN SgtMaj at (757) 445-4388 or (757) 903-1401. 

The Sexual Assault Prevention and Response (SAPR) Program serves as the single point of contact to facilitate victim support services through victim advocacy, resource and referral.  It provide policy and program support to all commander’s throughout Fleet Marine Force, Atlantic (FMFLANT), Marine Forces Command (MARFORCOM), Marine Forces Northern Command (MARFORNORTH); while remaining committed to sexual assault prevention through training, education and community awareness.

Sexual assault is a criminal act that is defined as the intentional sexual contact, characterized by use of force, physical threat or abuse of authority or when the victim does not or cannot consent. Sexual assault includes rape, non-consensual sodomy (oral or anal sex), indecent assault (unwanted, inappropriate sexual contact or fondling) or attempts to commit these acts. (MCO 1752.5C)

Restricted Reporting - Allows a sexual assault victim to confidentially disclose their sexual assault to specified individuals [(Sexual Assault Response Coordinator (SARC), SAPR Victim Advocate (VA), Military Mental Health Counselor, Victims Legal Counsel (VLC) or Healthcare Provider (HCP)] without triggering command notification or a law enforcement investigation.  The victim will be informed of available of services that includes medical treatment [emergency care and a Physical Evidence Recovery Kit (PERK)], counseling, chaplain services and the assignment of a SAPR VA.

Unrestricted Reporting - Is recommended for victims of sexual assault who desire all of the available supportive services (medical treatment, counseling, advocacy services) and an official law enforcement investigation.  When selecting unrestricted reporting, victims should use current reporting channels, (SARC, SAPR VA, chain of command, HCP or law enforcement).  Details of the incident will be limited to those who have a legitimate need to know.

To gain a thorough understanding of your reporting options and the available resources, you’re encouraged to speak to the SARC, SAPR VA or Victims Legal Counsel (VLC).  Speaking with these individuals first, is the best way to protect your privacy and confidentiality.  Disclosure to others, may limit your available options.

To make a report of sexual assault, call the Naval Support Activity Hampton Roads 24/7 Sexual Assault Support Line: 757-402-2569

Military Resources

DOD Safe Helpline: Sexual Assault Support for the DOD Community: Operated by the Rape, Abuse, and Incest National Network (RAINN), the Safe Helpline website provides links to live, confidential, 24/7 online support. 
https://www.safehelpline.org

Military OneSource: Free service provided by the DOD to service members and their families to help with a broad range of concerns. Services are offered by professionally trained consultants and are available 24/7 by telephone or online.
https://www.militaryonesource.mil

U.S. Department of Veterans Affairs, National Center for Post-Traumatic Stress Disorder (PTSD): Information and resources about types of trauma, assessment for PTSD, types of treatment, self-help and coping. PTSD and sexual assault, resources for family and friends, and other online resources such as informational videos, phone apps, and links.
https://www.ptsd.va.gov/

Local Resources

Hampton Roads MCCS SAPR Website
https://hamptonroads.usmc-mccs.org/marine-family-support/prevention-and-counseling/sexual-assault-prevention-and-responsethe

Civilian Resources

Rape, Abuse, & Incent National Network (RAINN): The nation’s largest anti-sexual violence organization. RAINN operates both the DOD Safe Helpline and the National Sexual Assault Hotline. The RAINN website provides a variety of information on sexual assault statistics, the effects of and recovering from sexual assault, risk reduction tips, national and state resources, computer safety tips and civilian reporting options.
https://rainn.org/

PreventConnect.org: PreventConnect is a national project of the California Coalition Against Sexual Assault (CALCASA) with funding from the U.S. Centers for Disease Control and Prevention (CDC), National Center for Injury Prevention and Control. The goal of PreventConnect is to advance the primary prevention of sexual assault and relationship violence by building a community of practice among people who are engaged in such efforts.
https://www.preventconnect.org/

Men Can Stop Rape: Seeks to mobilize men to use their strength for creating cultures free from violence, especially men’s violence against women. Their website offers a variety of resources, including downloadable handouts on a variety of topics.
https://mcsr.org/

End Violence Against Women International (EVAWI): Hosts an Online Training Institute that offers education and training on a variety of sexual assault topics.
https://evawintl.org/

Male Survivors: Overcoming Sexual Victimization of Boys & Men: Devoted to addressing the unique needs and concerns of male victims of sexual assault through online and in-person support groups, myths and facts, discussion boards, and an online resource library.
https://malesurvivor.org/

YWCA South Hampton Roads: Works to strengthen social justice movements through advocacy, local programming and services for over 100 years.
https://www.ywca-shr.org/

National Organization for Victim Assistance (NOVA): Founded in 1975, NOVA is the oldest national victim assistance organization. Its mission is to champion dignity and compassion for those harmed by crime and crisis. It is the credentialing body for the Defense Sexual Assault Advocate Certificate Program (D-SAACP). 
https://trynova.org/

The loss of a single Marine, Sailor, civilian, or family member to suicide is a tragedy that deeply affects all members of our Marine Corps family and adversely impacts Force Preservation, Marine Corps Total Fitness (MCTF), and mission readiness. For that reason, we must maximize the full spectrum of force preservation and suicide prevention resources that are available to us. Below you will find helpful links to many of those resources.

If you or someone you know is in crisis and needs help now, dial 988 and Press '1'
or text '838255' to reach the Military and Veteran's Crisis Line.

Ready to seek help? In crisis and need to talk? Click the links below.

• Military and Veteran’s Crisis Line (call 988 and press 1, or text 838255, for immediate help) 

• Military OneSource

• Give an Hour

• Marine Intercept Program

• Brandon Act Fact Sheet: Understand Your Right to Self-Request a Referral for a Mental Health Evaluation 

Click the links below to find local mental health and other resources.

• MFC Behavioral Health Roadmap 

• MFC Local Resources List 

• MCCS Suicide Prevention Resources 

• Marine Intercept Program (MIP) via Sailor Assistance and Intercept for Life (SAIL) in Norfolk Area 

Marine Corps Total Fitness (MCTF) means you are physically, socially, spiritually, and mentally healthy. The links below provide information on how to get and stay mentally fit.

• MCTF Overview 

• Marine Corps Interactive Suicide Prevention and Mental Fitness Resource

• Marine Corps Warfighter Mental Readiness Playbook

The links below provide information on lethal means safety, including gun and medication safety, as well as information for family members to help keep their loved ones safe.

• DSPO Lethal Means Safety Guide for Military Service Members and Their Families

• DSPO Supporting Military Families in Crisis: A Guide to Help You Prevent Suicide

Below are resources to help leaders strengthen, mitigate, identify, treat, and reintegrate (SMITR) Marines and Sailors in need.

• Prevention Knowledge Series for Leaders 

• MCCS Leaders Resource Guide 

• Mental Health Playbook for Leaders

• USMC Command Suicide Prevention and Risk Mitigation Strategies 

• Commander’s Checklist for Response to Suicide-Related Events 

• Behavioral Health Roadmap Template

• Mental Health and Suicide Prevention Resource List Template

• Suicide Prevention Program Officer Roster Template

• SPC Augment Inspectors Guide 2025

• FAC 1720 Suicide Prevention Program 3 June 25

Access Operational Stress Control and Readiness (OSCAR) resources, Suicide Prevention Program Coordinator/Officer (SPPC/SPPO) tool kit, and Unit Marine Awareness and Prevention Integrated Training (UMAPIT) materials here.

Suicide Prevention Cards

UMAPIT 3.0 Slides

UMAPIT 3.0 Takeaways

UMAPIT Implementation Checklist

UMAPIT 3.0 Facilitator Guide

UMAPIT 3.0 FAQ 2023

• MFCO 1720.1, Marine Forces Command Suicide Prevention Program Order

• MCO 1720.2A, Marine Corps Suicide Prevention System (MCSPS)

• NAVMC 1720.1C, Marine Corps Suicide Prevention System Procedures

• MCO 1500.60, Force Preservation Council (FPC) Program

• MARFORCOM, MARFOR NORTHCOM Policy Statement 

• The Brandon Act MARADMIN

If you are unable to access any of the above information, or would like more information about prevention resources, contact the MARFORCOM, MARFOR NORTHCOM Prevention Workforce Division at MFC_Prevention_WF@usmc.mil. 

The role of the Equal Opportunity Advisor (EOA) is to incorporate Equal Opportunity (EO) into the Marine Corps’ ethos and leadership philosophy and provide information, assistance, and advice on all EO  matters to the commander, commanding officer, tenant commander, Marines and Sailors, and other attached service members.  The primary duty of the EOA is to assist the commander in executing the commander's EO Program.

Office: 757-836-1569

Cell: 757-943-5575

Email:  Information Coming Soon

Location: Information Coming Soon

The Independent Review Commission (IRC) on Sexual Assault in the Military
https://portal.secnav.navy.mil/orgs/MRA/DONHR/Classification/Prevention%20Workforce/IRC-FULL-REPORT-FINAL-1923-7-1-21.PDF#search=IRC 

Harassment Prevention and Response in the Armed Forces
https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/102003p.PDF?ver=4hrJlAMxX13KJ8THDN3Bog%3d%3d

DoD Military Equal Opportunity Program
https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/135002p.pdf?ver=nCwlCfbmoIQ2ygra6HrYzA%3d%3d

DoD Integrated Primary Prevention Policy for Prevention Workforce and Leaders
https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/640011p.PDF?ver=sakn0Vuw8fR-ppisXDMPCQ%3d%3d

MCO 5354.1G
https://www.marines.mil/News/Publications/MCPEL/Electronic-Library-Display/Article/1561150/mco-53541g/

Interim Policy Governing Investigation of Formal Sexual Harassment Complaints Under 10 U.S.C. 1561
https://www.mynavyhr.navy.mil/Portals/55/Messages/ALNAV/ALN2022/ALN22024.txt?ver=6JqcUUa8IXVnUSy-TX_XoA%3d%3d

MARFORCOM CG PAC Policy Statement

MARFORCOM CG PAC Policy Statement

Most Marines have three families: the family into which we are born, the family into which we married or otherwise chose, and the military family we were sworn into as Marines, Sailors, or civilians.

The mission and goal of the Unit, Personal, and Family Readiness Program (UPFRP) is to provide tangible and enduring support to our members and their families.  We will extend our family readiness and support activities to all service members (regardless of marital status), spouses, children, and the designated parents/extended family members of all of our Marines, Sailors, and civilians.

Personal and family readiness improves our quality of life and leads to increased unit readiness, which enhances our ability to support the forces we serve.  Our most precious resource is the individual battalion member and his/her family – our success as an institution is directly tied to their morale and well-being.  The UPFRP is critical to the readiness of U.S. Marine Corps Forces Command and the monitored commands we support. 

Family Readiness Volunteers, including Command Team Advisors, Family Readiness Assistants, and Morale Support Volunteers are the cornerstone to our UPFRP.  We hope to recruit, train, and retain effective Family Readiness Volunteers to support our Command – please join us in supporting this critical function of our command.

If you have any questions or if you are interested in finding out more about the UPFRP, please contact our Uniformed Readiness Coordinators, Chief Warrant Officer 3 David Inman at 757-445-0475 or Gunnery Sergeant Alfred Palacios at 757-445-0472.

The goal of the Family Readiness Program is to provide support to Marines and their families. Family is defined as all members of a Marine's family and Marines have three families: the family they are born into, sworn into and married into. Family support shall be provided to service members (regardless of marital status), spouses, children, and the designated parents/extended family members of Marines and Sailors. Personal and Family readiness leads to an increase in unit readiness. 

Navy Marine Corps Relief Society
https://www.nmcrs.org/

MCCS Hampton Roads
https://hamptonroads.usmc-mccs.org/

Defense Travel Administrator

All Marines are required to check in and out with the DTS / GTCC Help Desk team. Prior to check-in, Marines should complete the following action items found on this website:

-Training outlined in “Permissions and training info tab”

-Complete the DTS “New join Worksheet Form & GTCC SOU” both found in the forms tab.

-Email all certificates and Forms to the DTS Tier I Help Desk

*Note: Marines reporting to a MARFOROM outer MCC are not required to check into the MARFORCOM DTS section. Those outer Commands have their own DTS help desk / join process.

Information Coming

DoD/DTS Best Practices

DTS Guide 1: Getting Started

DTS Guide 2: Authorizations

DTS Guide 3: Vouchers

DTS Guide 4: Local Vouchers

DTS Guide 5: Group Authorizations

How to Obtain Airline Receipts

How to Obtain TECOM Funding Letters and School Information

How to Route a DTS Authorization to TECOM

How to Select a Line of Accounting (LOA) in DTS

How to Upload Receipts and Documents

GTCC Statement of Understanding

MARFORCOM Cross Organization Worksheet

New Join Worksheet

Shared Room Statement

References

MCO 4650.39A Defense Travel System Order

MCO 4600.40B Government Travel Charge Card Program Order

Joint Travel Regulations (JTR)

Department of Defense Financial Management Regulation (DoD FMR)

Web Links

Defense Travel System

Defense Travel Management Office

Citibank Commercial Cards